FAQ

For a quick and easy reference, we’ve provided our most frequently asked questions to help you out!

General Door and Fence Store Questions

We gladly accept cash, checks, MasterCard, Visa, Discover and American Express credit cards.

You can pay your bill with a credit card on our website at any time by visiting our Pay My Bill page.

Once you receive your invoice, we ask that you pay within 30 days.
If paying by credit card, we ask that you pay within five days of receiving your invoice.

Garage Door Questions

We offer a 30-day warranty on all repairs and a 12-month parts and labor warranty from the day of service for new installs.

Your spring may have broken. If this is the case, there will be a visible separation in your torsion spring, located above the garage door. It is important not to use your opener with a broken spring as it can cause damage to the door or opener. Replacing springs can be dangerous if you are not properly trained. Please give us a call for assistance.

Opener Questions

Your safety eyes maybe blocked, dirty or misaligned. Remove any items out of the way, wipe the lens with a soft cloth, and adjust by hand until you see one side with a solid green light and the other with a solid amber or yellow light.

Check your batteries. Remotes and keypads run off batteries that will need to be replaced.

Remotes/keypads can go bad and may need to be replaced. We offer replacement remotes/keypads for most openers newer than 1992.

Have you recently installed LED bulbs? In older openers, LED bulbs will interfere with the frequency of your remotes/keypads.

Remotes: Is your wall console in lock mode? When lock mode is engaged on your wall console, your keypad WILL work. However, your remotes/vehicle programming will NOT work.

Fence Questions

The Door and Fence Store locates all public utilities via the One Call System. Homeowners are responsible for locating private utilities (gas grill lines, satellite cable, ect.)

It is your responsibility to contact your subdivision to assure the fence you have selected is acceptable according to your covenants.

All sales include a one-year workmanship warranty. This warranty does not include periodic gate adjustments.

Can’t find the answer you’re looking for?

Give us a call or send an email and we’ll be happy to help!